Terms & Conditions

Effective Date: January 1st, 2026

Welcome to TruSoft Water Systems, operated by Cactus Oak LLC ("Company," "we," "us," or "our"). By using our website, submitting a request form, or engaging our services, you agree to the following terms:

1. Services

TruSoft Water Systems provides water treatment equipment sales, installation coordination, maintenance, and related services. Installation services may be performed by third-party licensed contractors

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2. Estimates and Pricing

All quotes are estimates and subject to change based on site conditions, plumbing modifications, or additional requirements discovered during installation.

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3. Payment Terms

Payment is due according to the terms outlined in your invoice or financing agreement. Deposits may be required before equipment ordering or installation scheduling.

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4. Installation

Customers must ensure clear and safe access to plumbing connections. Additional fees may apply if unforeseen modifications are required.

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5. Warranty

Equipment warranties are provided by the manufacturer. TruSoft Water Systems facilitates warranty claims but does not manufacture equipment.

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6. Limitation of Liability

Cactus Oak LLC is not responsible for incidental or consequential damages resulting from improper installation, misuse, or plumbing system conditions beyond our control.

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7. Financing

Financing is subject to third-party lender approval. TruSoft Water Systems does not guarantee approval.

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8. Governing Law

These terms are governed by the laws of the State of Texas.

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9. Contact

TruSoft Water Systems

Operated by Cactus Oak LLC

El Paso, Texas

Phone: 915-588-5114

Email: trusoftwatersystems@gmail.com