Terms & Conditions

Effective Date: January 1st, 2026

Welcome to TruSoft Water Systems, operated by Cactus Oak LLC ("Company," "we," "us," or "our"). By using our website, submitting a request form, or engaging our services, you agree to the following terms:

1. Services

TruSoft Water Systems provides water treatment equipment sales, installation coordination, maintenance, and related services. Installation services may be performed by third-party licensed contractors

2. Estimates and Pricing

All quotes are estimates and subject to change based on site conditions, plumbing modifications, or additional requirements discovered during installation.

3. Payment Terms

Payment is due according to the terms outlined in your invoice or financing agreement. Deposits may be required before equipment ordering or installation scheduling.

4. Installation

Customers must ensure clear and safe access to plumbing connections. Additional fees may apply if unforeseen modifications are required.

5. Warranty

Equipment warranties are provided by the manufacturer. TruSoft Water Systems facilitates warranty claims but does not manufacture equipment.

6. Limitation of Liability

Cactus Oak LLC is not responsible for incidental or consequential damages resulting from improper installation, misuse, or plumbing system conditions beyond our control.

7. Financing

Financing is subject to third-party lender approval. TruSoft Water Systems does not guarantee approval.

8. Governing Law

These terms are governed by the laws of the State of Texas.

9. Contact

TruSoft Water Systems

Operated by Cactus Oak LLC

El Paso, Texas

Phone: 915-588-5114

Email: trusoftwatersystems@gmail.com